At Closetcombo, managed by Invexic Ventures Private Limited, we are committed to providing a hassle-free shopping experience. However, we understand that situations may arise where you need to cancel an order. This policy outlines the conditions and procedures for order cancellations, ensuring a transparent process.
Throughout this document, "we," "our," and "us" refer to Invexic Ventures Private Limited, while "you," "your," "user," and "users" represent our valued customers. By placing an order with us, you accept the terms stated in this policy. Please review the following details carefully before proceeding with a cancellation request.
We strive to accommodate cancellation requests wherever possible. However, once an order has been processed for shipment, it may no longer be eligible for cancellation. Customized or personalized items may also have specific cancellation conditions.
To check if your order can be canceled, visit your account dashboard or contact our customer support team. Prompt action increases the chances of successful cancellation. If your order has already been shipped, cancellation is no longer an option, and alternative solutions may be necessary. Additionally, purchases made during promotional events may have different cancellation terms, which will be outlined at checkout.
Our objective is to provide a smooth and fair cancellation process while maintaining efficiency in order management.
We offer a limited timeframe in which cancellations are allowed. Whether an order is eligible for cancellation depends on its processing stage.
Once an order has been packed or shipped, it can no longer be canceled. Customers are encouraged to monitor their order status via their account dashboard. Special sales or holiday periods may be subject to different cancellation policies, which will be clearly stated.
We strive to balance efficient order fulfillment with customer flexibility.
To request an order cancellation, follow these steps:
If you have any issues, our customer support team is available to assist. However, please note that cancellations can only be processed if the request is made before the order reaches the processing or shipping stage. Once an order has been dispatched, cancellation is no longer possible.
If your cancellation request is approved, your refund will be processed back to the original payment method used at checkout.
Refunds usually take 5-7 business days to reflect in your account. If you experience delays, please reach out to our support team for assistance.
We aim to make the refund process as smooth and efficient as possible.
While we do our best to honor cancellation requests, some exceptions apply:
To prevent any inconvenience, please review product-specific terms before confirming your order. If you have any concerns, our support team is happy to assist.
We make every effort to keep our policies accurate and up to date. However, in rare cases, discrepancies may arise. By using our website, you acknowledge and agree to the terms stated in this policy.
Closetcombo reserves the right to cancel any order at its discretion, especially in cases of suspected fraudulent activity or policy violations. If any conflicting information exists between this policy and other sources, the details on our website shall take precedence.
By completing a purchase, you confirm that you have read and accepted the terms outlined in this cancellation policy.
For any questions or further clarification, feel free to contact our support team at invexicventures@gmail.com. We’re always happy to assist you!