Welcome to the Returns & Refunds Policy of Closetcombo, operated by Invexic Ventures Private Limited. We recognize that sometimes a purchase may not fully meet your expectations, and we are committed to making the return and refund process as hassle-free as possible. This policy outlines the conditions, procedures, and timeframes for returns and refunds, ensuring clarity and ease for our customers. 

For the purpose of this policy, "we," "our," and "us" refer to Invexic Ventures Private Limited, while "you," "your," "user," and "users" represent our valued customers. By making a purchase through our platform, you accept the terms detailed below. 

Eligibility for Returns & Refunds 

To qualify for a return or refund, the following criteria must be met: 

• The product must be in its original condition, without any signs of wear, damage, or alterations. 
• All original tags, labels, and packaging must be intact and unaltered. 
• The item must remain unworn, unwashed, and free from any modifications. 
• Return requests must be initiated within the specified period from the delivery date. 

If these conditions are not met, the return request may not be accepted. 

How to Request a Return 

To initiate a return, follow these steps: 

1. Contact Support – Email our support team at invexicventures@gmail.com with your order details and the reason for the return. 
2. Provide Proof – If applicable, attach clear images to highlight any defects or incorrect items received. 
3. Await Instructions – Once your request is reviewed, we will provide further guidance, including the return shipping details. 

Refund Process & Timelines 

Once we receive your returned item, it will undergo an inspection to confirm it meets the return criteria. 

• If approved, a refund will be issued to the original payment method within 5-7 business days. 
• You will receive an email confirmation once the refund is successfully processed. 

Partial Refunds 

In some cases, only a partial refund may be issued, including when: 

• The returned product has minor damage not caused by us. 
• Tags or packaging components are missing. 
• The item does not fully meet return conditions but is eligible for partial reimbursement. 

Return Shipping Fees 

• Unless the return is due to our fault, such as an incorrect or faulty product, customers must bear the return shipping costs. 
• Any initial shipping fees will not be refunded. 

Non-Returnable Items 

The following items are not eligible for refunds: 

• Customized or made-to-order products (unless they are defective or incorrect). 
• Items returned without original tags, packaging, or labels. 
• Products that show visible signs of use, wear, or intentional damage. 
• Merchandise categorized as non-returnable at the time of sale is not eligible for returns. 

Need Help? 

For any further inquiries regarding returns and refunds, contact us at invexicventures@gmail.com. Our team is happy to assist you! 

Thank you for shopping with Closetcombo. Your satisfaction matters to us!